Privacy Policy

Last updated: 30 September 2026

 

1. Introduction

Oncyte (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how Oncyte collects, uses, stores and protects personal information when you visit our website or contact us through our online enquiry form.

This policy is intended to comply with applicable South African privacy laws, including the Protection of Personal Information Act 4 of 2013 (POPIA).

 

2. Information we collect

When you submit an enquiry through our website, we may collect:

  • Your name; and

  • Your email address.

We may also receive any additional information that you voluntarily include in the message or enquiry you submit to us.

We do not intentionally collect sensitive personal information through our standard contact form.

 

3. How we use your information

We use the information you provide to:

  • Respond to your enquiry;

  • Communicate with you regarding the services or information you have requested;

  • Provide information about Oncyte’s services where relevant to your enquiry; and

  • Maintain records of enquiries and communications where reasonably necessary for our business operations.

We will not use your personal information for unrelated purposes without a lawful basis for doing so.

 

4. Lawful processing

Oncyte will process personal information in accordance with the requirements and conditions of POPIA.

Depending on the circumstances, processing may be necessary to respond to your request, pursue a legitimate business purpose, comply with a legal obligation, or where you have provided consent.

POPIA establishes conditions for the lawful processing of personal information and gives individuals rights in relation to their personal information.

 

5. Sharing of personal information

We will not sell, rent or otherwise trade your personal information.

We may disclose personal information to service providers who assist us in operating our website or communicating with you, where this is necessary for providing our services or operating our business.

Where third parties process personal information on our behalf, we will take reasonable steps to ensure that the information is handled appropriately and in accordance with applicable legal requirements.

 

6. Storage and security

We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, disclosure, alteration or destruction.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, or where retention is required or permitted by applicable law.

 

7. Your rights

Subject to applicable law, you may have the right to:

  • Request access to personal information we hold about you;

  • Request correction or updating of inaccurate or incomplete information;

  • Request deletion of personal information where there is no lawful reason for us to retain it;

  • Object to certain processing of your personal information;

  • Withdraw consent where processing is based on consent; and

  • Raise a complaint regarding the handling of your personal information.

Requests relating to your personal information can be submitted using the contact details provided below.

 

8. Cookies

Our website may use cookies and similar technologies to ensure that the website functions properly and to improve your browsing experience.

For more information about cookies used on the website, please see our Cookie Policy.

 

9. Third-party websites

Our website may contain links to websites operated by third parties.

Oncyte is not responsible for the privacy practices or content of third-party websites. We recommend reviewing the privacy policies of those websites before providing them with personal information.

 

10. Children’s information

Our website and services are not specifically directed at children. We do not knowingly request or collect personal information from children through our enquiry form.

 

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, website or applicable legal requirements.

The updated version will be published on this page together with the relevant “Last updated” date.

 

12. Contact us

If you have questions about this Privacy Policy or would like to exercise your rights in relation to your personal information, please contact us:

Oncyte
Email: hello@oncyte.co.za
Website: oncyte.co.za

You may also contact the Information Regulator of South Africa if you have concerns regarding the processing of your personal information. The Regulator provides channels for privacy-related enquiries and complaints.